HP to Open Global Service Center in Medellin, Colombia, Building on $2.5 Billion of ICT Investment in Country
HP to Open Global Service Center in Medellin, Colombia, Building on $2.5 Billion of ICT Investment in Country
On July 13, Hewlett Packard announced plans to open a state of the art Global Service Center in the city of Medellín.
Confirming its commitment to emerging markets and specifically Latin America, HP announced a strategic partnership with the City of Medellín and the Colombian national government to open a new Global Service Center that is designed to operate as a strategic hub of operations with cross-functional capabilities, such as technology, back office and sales support.
The selection of the location was based on multiple factors, including the highly skilled workforce, top-calibre universities, government cooperation, and strategic training opportunities. Over the past ten years Medellin has undergone a process of social, urban, and economic transformation which has allowed the city to receive world class companies.
I am grateful that HP appreciated the efforts of the Colombian and Medellín governments to make the country and region attractive for information technology and business process outsourcing (BPO) investments, stated Alonso Salazar, Major of the City of Medellín. The City of Medellin’s Internationalization strategy led by the ACI, Cooperation and Investment Promotion Agency, is designed to attract foreign direct investment, and the strategic partnership with HP constitutes an important success for the city, added the Mayor.
HP’s decision to open a service center in Medellin validates the national governmental strategy to encourage global companies to invest in Colombia.The Ministry of Trade, Industry and Tourism has led the efforts and programs to transform Colombia into a world-class location for BPO and IT. Proexport, Colombia´s foreign investment promotion agency, has been promoting this transformation and encouraging world class companies to invest in the country.
We very much welcome this important decision by HP, which underscores the increasing attractiveness of Colombia to leading companies from around the world in key strategic sectors” stated Luis Guillermo Plata, Minister of Trade, Industry and Tourism of Colombia.
The HP announcement is the latest in a stream of investments from ICT providers including IBM, Citibank and French-based Teleperformance – seeking to capitalize on the country’s competitive advantages in the industry. Over the past seven years, Colombia has received $2.5 billion of ICT investment, with 76% in the past three years.
With the new Global Service Center, HP expects to enhance the total experience for our customers by improving our ability to deliver services quickly and efficiently, said Gerard Brossard, HP Vice President of Strategy.
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